These FAQs are designed to provide a better understanding of ChewigemTM products. Hopefully we have answered some basic questions you may have, however, if you require further information, do not hesitate to Contact Us.
IS IT SAFE?
Chewigem is made of FDA approved silicone that is lead, latex, BPA, PVC and phthalate free. The silicone we use is of the highest quality medical grade – unlike some other chewable items on the market. Silicone is ideal for chewable items as it does not encourage the growth of bacteria or mold. The Chewigem items as well as the cords are completely non toxic. The cords feature a breakaway clasp which is designed to come apart with 2.3kgs of pressure.
Please note that these products are designed for children over 36 months due to the length of the cord.
HOW LONG WILL THE CHEWIGEM LAST?
There are two determining factors that affect the longevity of the Chewigem:
- Chewing habits of the person using it. Our products are rated for the Mild to Moderate chewer.
- Usage – all day, just at school, just at home, only in anxiety producing situations.
We would hope that you will have 4-12 weeks chewing time out of your Chewigem. Please inspect it on a regular basis and discard the piece if you see any signs of wear or breakage.
We strongly recommend not to pull HARD on the cord while the pendant is being chewed as this puts force on the stringing hole which is the weakest point of the necklace and could cause it to break. Chewing on the stringing end of the Chewigem will also cause sooner than normal breakage – always encourage the chewer to use the end opposite the string end.
WHY IS CHEWIGEM GOOD FOR SENSORY CHALLENGES?
Many children and adults handle anxiety by chewing – hair, clothing, pencils and other objects within their reach. Chewigem offers a safe, discreet and fun way to manage this challenge. We often think of only children as having a need to chew but many adults have this oral necessity as well. The diverse designs and colors that we offer provide a Chewigem that is just right for almost everyone.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We will ship you order within 3 business days of receipt. Chewigem is shipped by Canada Post and you should receive your items within 5 - 10 business days. If any item has become out of stock before your order has been shipped we will notify you by email and offer a substitution, refund or the option to wait until stock is in.
Shipping cost: Standard orders - $6.00 Canada Post standard letter mail. If your order includes Bubba Bags, Litecups , Pencil Kit Set, Dementia Calming Kit or Hexichew Bundles, shipping is $13.95 and ships by trackable Canada Post Expedited mail. If you are ordering just Replacement Cords, shipping is $3.00. You can opt to choose Canada Post Expedited Parcel mail for any order which is trackable, with a delivery time of 2-4 Business days. All shipping is GST or HST extra.
WHAT IS YOUR EXCHANGE/REFUND POLICY?
We sincerely hope you are fully satisfied with your CHEWIGEM ® purchase. If you are unsatisfied with the product, a full refund will be issued provided you contact Chewigem Canada Inc. and explain your reason for return by email at firstname.lastname@example.org within 5 days of receipt. Returns will only be accepted if in saleable condition and in original packaging. Unfortunately, shipping costs are non- refundable.
WHAT COUNTRIES DO YOU SHIP TO?
The products featured on this website are only available for shipping within Canada. All advertising is intended solely for the Canadian market.